A case study in venue event management, designed and built by Tensho Labs
Case StudyRistonchi
We designed and built an end-to-end booking and event management platform for a historic Tuscan castle venue — uniting clients, guests, and venue staff in one seamless system.
"Ristonchi needed a better way to manage bookings, guest communication, and event logistics. We replaced scattered email threads and paper forms with one connected platform."
01ClientThe client-facing experience we designed for event organisers who book the venue and manage their event end-to-end.
Client flow
- 1Fill a short booking form — name, event type, guest count, preferred dates, theme.
- 2Land on a personal dashboard showing all booking details at a glance.
- 3Get instant answers from an AI assistant built into the dashboard.
- 4Chat directly with hotel staff when a human touch is needed.
- 5Invite guests by entering names and emails — the system sends a beautiful invite.
- 6Receive and complete custom forms from the venue (menus, preferences, signatures).
Why it's easy
- One dashboard for everything — dates, invites, chats, and forms.
- No more email chains — every detail lives in one place.
- AI assistant handles common questions instantly, 24/7.
02GuestThe guest-facing experience we designed for invited attendees to RSVP and stay connected with the host.
- 1Receive a beautifully designed email invite with a personalised RSVP link.
- 2Click to confirm attendance — a single tap for yes or no.
- 3RSVP'd guests create a guest account to view full event details.
- 4Use the guest dashboard to message the host or ask the AI quick questions.
Every guest, beautifully looked after.
The staff experience we built for venue teams to manage bookings, communication, and event operations.
- 1View and manage all incoming booking requests in a single control panel.
- 2See all events on a calendar and check availability at a glance.
- 3Accept or decline bookings and suggest alternate dates instantly.
- 4Build custom forms (menus, contracts, vendor details) and send to clients.
- 5Receive completed forms and digital signatures — no paper needed.
- 6Chat with clients and guests directly from the admin panel.
- 7Invite guests or send reminders whenever needed.
- 8Export reports, guest lists, and booking details for logistics planning.
Why it's powerful
Faster responses
Less phone and email back-and-forth means bookings are confirmed quicker and with fewer mistakes.
Better planning
A centralised calendar and live guest lists give staff everything they need for staffing and logistics.
Paperless ops
Built-in forms and digital signatures eliminate physical paperwork entirely.
Mobile-first
Beautiful on every device
A seamless booking experience, built for the venue and everyone around it.
Contact
USA Office
Tensho Labs
1441 Woodmont Ln NW #2118
Atlanta, GA 30318
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